Microsoft 365 Business Review

Stable and easy to use but could offer better technical support


What is our primary use case?

We primarily use the solution in our company for various organizational purposes.

I also use it personally, at home.

What is most valuable?

Overall, the solution is quite good. It's simple and easy to use. Anyone would be able to navigate through it easily.

The product is quite stable.

What needs improvement?

Technical support could be better. They aren't as helpful as they could be when we sometimes have to call them.

For how long have I used the solution?

I've been using the solution for maybe five years or so at this point. It's been a while.

What do I think about the stability of the solution?

The stability of the solution is quite good. I can't recall dealing with bugs or glitches. It doesn't crash or freeze. The performance is reliable. 

What do I think about the scalability of the solution?

The solution can scale. We do plan to increase useage.

How are customer service and technical support?

Right now, technical support is about average. They could be better. We'd like them to be more helpful and responsive when we have issues. 

I personally haven't had any issues when directly dealing with technical support, however, I have heard stories from colleagues. 

Which other solutions did I evaluate?

Before we chose this solution, we did not look at any other options. 

What other advice do I have?

We're just a customer and an end-user. We don't have a business relationship with Microsoft.

I'd rate the solution at a seven out of ten. It's okay, and we are mostly happy with it, however, technical support could be better.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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