What is our primary use case?
We are a software development company and we use DevOps practices to manage our application development lifecycle. This is our primary use case. We don't have a production environment for the applications that we develop. Rather, they are given to our customers when they are production-ready.
The management includes service requests, incidents, issues, etc.
What is most valuable?
The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment.
What needs improvement?
This product would be improved if the helpdesk were included.
What do I think about the scalability of the solution?
We are a small company and have not had any problems with scalability.
How are customer service and technical support?
Technical support is good and we haven't had any problems with them.
What's my experience with pricing, setup cost, and licensing?
We don't have any complaints about the pricing.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?