What is our primary use case?
We use Azure as an infrastructure service. Most of our customers have web servers but we also manage Azure for SAP R/3. It works fine. They do have a lot of options for SAP All-In-One, but we don't have as many options for SAP Business One. What Azure offers for Business One customers is too short to have enough servers certified. It works fine but it's not a complete solution for customers that use SAP Business One.
How has it helped my organization?
Azure has improved my organization because it is a new technology and so the customers who don't have enough knowledge about the cloud delegate the administration of their cloud infrastructure to us. We incorporate and add a new service to our product lineup about how to manage their Azure. It impacts our business because we're able to incorporate this new service.
What is most valuable?
The Pricing Calculator would be the most valuable feature. It's easy to use.
What needs improvement?
I would like to have more certified servers for SAP. Our customers need an easier interface to manage Azure. They don't have people who have cloud knowledge. The knowledge group is taking time and they use our services to manage the cloud data. Azure is built for auto services but it's not easy. The interface is not easy to use. I'd like to see them develop a better interface and more graphical information about the resource and the consumer.
There's a machine, the server. The smallest machine that they have has 112 GB of RAM. It is big for a customer. It has around 16 cores and a 112 GB of RAM. Amazon has a server with around 8 cores and 60 GB of RAM. The smallest certified machine for SAP Business One HANA in Amazon Web Services is 8 cores and 60 GB of RAM and Microsoft it's 16 and 112 GB of RAM. It's too big for a small customer. Because this machine is able to manage 50 concurrent users it's too big for a customer with 22 or 30 users.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Until now I have only had a few problems with stability. There was a problem with Azure Active Directory in the US central region that affected almost all of the data centers around two or three months ago but otherwise, it's good stability. The stability is good enough.
What do I think about the scalability of the solution?
Scalability is fine. We tried to create services in the data center in Brazil and there was not enough space. There were not enough cores and RAM so we were not able to create it. We opened a ticket with technical service and they told to use another region.
We chose Azure because of its scalability. With Azure, we are able to use the size of a machine that we need.
How is customer service and technical support?
I haven't opened any tickets with technical support. The technical team opened most tickets but from what I hear, technical support has been fine. It could be better. They could improve the time it takes to respond but I have never heard about any issues from the technical guys about their support. They would prefer to get a faster response back because when you have a problem, you have your boss asking for updates so you need a fast answer.
What's my experience with pricing, setup cost, and licensing?
It's a very expensive machine and I would like for them to improve the price. There are smaller sized competitors who offer cheaper prices.
Which other solutions did I evaluate?
We didn't look at any other options because we are not business partners with other cloud solutions or providers. We only have Azure so we try to solve everything with Azure. If a customer asks us for a proposal to move or create some interesting tool in the cloud, we all use Azure. We never compared it to other cloud providers.
What other advice do I have?
I would rate this solution a nine because they are always incorporating new alerts and new features. I wouldn't give it a ten because it's sometimes not easy to use and the price is not a fair price for the solution.
I don't know why customers think that Amazon is the best. I think that the customer thinks that the best option for cloud is an Amazon service and the second one is Microsoft. My advice to someone considering this or a similar solution is to be careful with Amazon because the customers think that they are always on the list.