How has it helped my organization?
I found Microsoft DPM pretty useful. It satisfied most of my requirements. We have a local tape drive as well, so we do an online backup of the exchange onto hard discs which later gets transferred to the tape drive. It seems to be fulfilling all the requirements, except I would say it's not very user-friendly.
What is most valuable?
One of its most valuable features is its capability to give a BMR for all the workstations that I want to connect to or to the servers, as well as the fact that it could do an online backup off the exchange.
What needs improvement?
I would say the user-friendliness could be improved because I have found that my colleagues are not finding it very easy to use. I have used it quite well. I was able to do a lot of features within it, but for a frustrated user, it becomes a little user-unfriendly. Also, one issue was if I wanted to restore mail - it's not feasible here.
For how long have I used the solution?
I have been familiar with this solution for about six years.
What do I think about the stability of the solution?
I had no problem with the stability - I could easily schedule it for the times I wanted the backups to take place.
What do I think about the scalability of the solution?
I didn't have any issues with the scalability.
How are customer service and technical support?
I only contacted customer support once. It's a brilliant product.
How was the initial setup?
The initial setup was straightforward. It took about an hour. I did it myself.
What's my experience with pricing, setup cost, and licensing?
We bought the system center and we bought the DPM, as well, so I didn't need to upgrade the product at a later stage. I bought the SA for one year so it didn't cost much. I can't remember what I paid for the total licensing cost of that. Then, after one or two years we bought it on a three-year fee scenario and since then I have not had the need to buy any more SA solutions.
What other advice do I have?
I would rate Microsoft DPM an eight on a scale from1-10.
Which deployment model are you using for this solution?