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Microsoft Dynamics AX Review
Improving although still requires some attention


Valuable Features:

Flexibilty to allow change however this is its weakness as well. If you over develop core functionality it willing wrong.

Improvements to My Organization:

Viewability of management data across all group companies. Introduction of consistent processes.

Room for Improvement:

where different programmers have been let loose the product has a number of view inconsistencies and there are still issues that were in 4. Many bells and whistles have been added and some are not quite complete. Overall it is improving and becoming a more mature product.

Use of Solution:

1 year on  2012. 8 years with 4 

Deployment Issues:

Always down to number of development changes made to the core functionality. Data is also difficult to transform on day one.

Stability Issues:

As above, although testing minimises this risk

Scalability Issues:

so far, so good. Better scalability than 4.

Customer Service:

Depends on the Partner as Microsoft tend to leave support to their Partners. This is the strategy they have which does mean that they may not get direct user feedback.

Technical Support:

As above, can be a little hit and miss

Previous Solutions:

No

Initial Setup:

The setup requires advance thought as it is difficult to amend once transactions are in the system.

Implementation Team:

I have worked with a number of vendors and would say if you have the expertise in-house then use that.

ROI:

Difficult to measure but definitely improved working practises and management information

Other Solutions Considered:

SAP

Other Advice:

With care it is a good product but be aware that the business should change its processes rather than change the system wherever possible else you will have issues following deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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