Microsoft Dynamics AX Review

​Some resource capacity calculations could be expanded on, but it has reduced the time to payroll for expenses.


What is most valuable?

  • Finance
  • Projects
  • Sales & Marketing
  • Time & Expense
  • HR
  • Workflow

How has it helped my organization?

  • Automated time-sheets
  • Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

What needs improvement?

Some resource capacity calculations could be expanded on.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

We didn't have any issues, and it was a very smooth transition for the end users.

What do I think about the stability of the solution?

We did an optimization post go-live for database indexes but otherwise fine.

What do I think about the scalability of the solution?

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

We just used very manual processes.

How was the initial setup?

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

What about the implementation team?

It was an in-house implementation.

What was our ROI?

It took us 12 months to get an ROI.

What's my experience with pricing, setup cost, and licensing?

The original setup was approx. US$750k. The day-to-day costs are minimal.

Which other solutions did I evaluate?

We also looked at options from both Oracle and SAP.

What other advice do I have?

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Microsoft Gold Partner
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