Microsoft Dynamics AX Review
​Some resource capacity calculations could be expanded on, but it has reduced the time to payroll for expenses.


Valuable Features

  • Finance
  • Projects
  • Sales & Marketing
  • Time & Expense
  • HR
  • Workflow

Improvements to My Organization

  • Automated time-sheets
  • Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

Room for Improvement

Some resource capacity calculations could be expanded on.

Use of Solution

I've used it for two years.

Deployment Issues

We didn't have any issues, and it was a very smooth transition for the end users.

Stability Issues

We did an optimization post go-live for database indexes but otherwise fine.

Scalability Issues

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

Customer Service and Technical Support

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Previous Solutions

We just used very manual processes.

Initial Setup

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

Implementation Team

It was an in-house implementation.

ROI

It took us 12 months to get an ROI.

Pricing, Setup Cost and Licensing

The original setup was approx. US$750k. The day-to-day costs are minimal.

Other Solutions Considered

We also looked at options from both Oracle and SAP.

Other Advice

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Microsoft Gold Partner
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