Microsoft Dynamics AX Review

With it, our inventory control is improved, but it needs cloud deployment and better documentation.

What is most valuable?

  • Finance
  • Inventory
  • Manufacturing

How has it helped my organization?

  • Improved inventory control
  • GL consolidation
  • Intercompany accounting

What needs improvement?

  • Cloud deployment
  • Documentation

For how long have I used the solution?

I've used it for seven years.

What was my experience with deployment of the solution?

There were some issues.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It needs improvement.

Technical Support:

It needs improvement.

Which solution did I use previously and why did I switch?

I was using Dynamics NAV, and we switched to AX due to limitations in Dynamics NAV.

How was the initial setup?

It's complex, in terms of data migration, but the latest version has improved a lot on this front.

What about the implementation team?

We did it in-house with involvement from a vendor team.

What's my experience with pricing, setup cost, and licensing?

The pricing model does not really fit all customers that I offer consulting too.

Which other solutions did I evaluate?

  • SAP
  • Dynamics NAV
  • Infor

What other advice do I have?

The product required extensive functional expertise for a successful implementation on all the areas, failed implementations of Dynamics AX has always lacked functional exposure

**Disclosure: My company has a business relationship with this vendor other than being a customer: We're a consulting and implementation partner.
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