Microsoft Dynamics GP Review

The reporting capabilities are its most valuable feature.

What is most valuable?

Reporting capabilities: Other than integrity, the most important function of an ERP system.

How has it helped my organization?

With a use of a third-party product, which GP has many, we streamlined the inventory process by directly importing count sheets from Excel spreadsheets from our many branches, reducing time and accuracy.

What needs improvement?

Continuity between modules: Keystroke functionality is not consistent. It appears to me that teams that develop the different modules need more collaboration. For example, when you enter a range of criteria in the starting field, it defaults on the same ID number in the end range in some modules but not others.

Another example: In some windows, you hit the clear button and nothing happens. A thing that happened to me just the day before I wrote this review: I was in an inventory transfer window in Project and no matter what I did, I could not get out of the screen, so I had to use Task Manager to kill GP, which is always a last resort.

We had to make another change recently. Users would get random SQL errors doing various things in GP; all unrelated. After running some SQL scripts, I determined that their password expired and thus gave the error. It would be nice if there would be a notification that the password was about to expire. I had to turn off password expiration altogether.

It would also be nice if you could print more than one report at a time. I get often requests that reporting isn’t working, only to find out they have a print job open and the new print job stays in the queue until the earlier job is cleared.

There are several of these little nuances that happen, but I don’t want to sound too critical of GP; overall, it does what you tell it. As an administrator, users like to blame the system for things that go wrong, but my saying is “garbage in, garbage out”.

On a positive note, the help function is really beneficial, getting users to use it is another issue…

For how long have I used the solution?

I have been using it for 22 years.

What do I think about the stability of the solution?

There have been some issues but there are generally fixes; some simple and some more complex, using the backend (SQL) to do corrections.

What do I think about the scalability of the solution?

We have not encountered any noteworthy scalability issues; it’s a matter of increasing the power of the servers and hardware/software that it runs on. We are a tier 4 (highest level of complexity) and are running fine, doing several thousand transactions per month.

How is customer service and technical support?

I don’t use support too often, but they are responsive and stick with the issue until it is resolved.

Which solutions did we use previously?

I’ve used other software solutions but not for this business.

How was the initial setup?

I’ve installed GP for a handful of companies over the years and it generally goes as planned, so I would say the installation/implementation process has improved over the years. The key is in the planning more than the execution.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing models are aligned with the product in the market. My only caveat is to be careful of customizations, as it will greatly increase the costs/effort to upgrade going forward.

Which other solutions did I evaluate?

I was not here for the decision to evaluate the options. Other comparable options are products like NetSuite and Sage 300.

What other advice do I have?

Create an internal team, listen to your VAR, and plan, in-depth, all functionality that you need and want. Know the difference between wants and needs, and what effort they all will take initially and long term. Don’t over complicate the system; things can always be bolted on later, outside of the core functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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