Microsoft Exchange Review

Good technical support, simple to set up, and easy to scale


What is our primary use case?

Our primary use is for email and communication. We also implement this product for our customers.

What needs improvement?

In the version we have, I would like to see better communication between the end device and the Exchange server.

For how long have I used the solution?

We have been using Microsoft Exchange for the last 15 years.

What do I think about the stability of the solution?

We use Exchange on a daily basis and most of the time, it is stable.

What do I think about the scalability of the solution?

Exchange is very easy to scale and we have approximately 1,000 users.

How are customer service and technical support?

If we have an issue where a support ticket is escalated to level three then we will contact the vendor. The technical support is good and we haven't had any issues.

Which solution did I use previously and why did I switch?

I have not personally worked with other similar solutions.

How was the initial setup?

The initial setup is very simple.

What about the implementation team?

We are a partner and deploy this product on our own. There is four or five staff who are system administrators.

We provide level one and level two technical support for our customers.

What's my experience with pricing, setup cost, and licensing?

With respect to pricing, this product is somewhere in the middle. Everything is included in the standard licensing fees.

What other advice do I have?

This is a good product but our version is reaching end-of-life. I would recommend using the most recent version of Exchange.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

2013
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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