Microsoft Power Automate Review

Very good RPA, and lots of documentation but needs to be more mature

What is our primary use case?

We primarily use the solution for testing. For example, we made a website solution and we're open to trying new things because it's not on production yet. We use your flows in order to make some data automation. We fill our flows with some data and test to see if it's all correct.

What is most valuable?

The RPA robotic process automation is a good feature. We can make a flow within a flow. We just made a UI flow. The flow is to run every day so far it's been quite helpful.

There's good Microsoft documentation that makes setup easy.

What needs improvement?

I am now a member of the digital transformation team, so we are making various products. We are just making the new projects, and developing them in the store. However, everything is new to us. We have are not working with this tool for more than six months. Therefore, it's hard to really know how well it works or what is lacking.

The solution needs more features so that it can better compete with competitors that have been on the market longer and are more mature.

Tech support could be more hands-on. Right now, they simply direct users to documentation instead of directly dealing with issues.

For how long have I used the solution?

We've only just started using the solution. We have been using it for six months so far. It's been less than a year.

What do I think about the stability of the solution?

The stability of the solution is quite good. We're not in production, so we can't verify it 100% as we're just testing its capabilities. It's a rather new tool as well, so I don't know how much it's been tried and tested overall. However, overall, from what I've witnessed, it's been good.

What do I think about the scalability of the solution?

The solution is quite new, both for us and on the market. I can't speak to the scalability as we haven't tried to scale it, and I don't know if many companies have really tried.

Although we have about 1,500 employees, we're still testing the solution, so not everyone has access to the product. Maybe five or six of us are actually on it and trying it out. We're all programmers.

How are customer service and technical support?

As a developer, I can open a ticket with Microsoft, even though our DBA did teach us a lot about the solution. There's a lot of documentation and support online, so there's rarely a reason to have to actually open a ticket. So far, we've been satisfied with the arrangement, although, for the most part, their assistance is simply directing users to specific documentation.

Which solution did I use previously and why did I switch?

Currently, we're just testing this solution, however, our organization is also using UiPath.

How was the initial setup?

The initial setup isn't too complex. It's rather straightforward. You can just follow the documentation provided. Microsoft makes it very easy.

What's my experience with pricing, setup cost, and licensing?

The solution is offered as part of a larger Microsoft license. It came as a solution in a bigger package. I'm not sure what the exact cost of it it, as it's not my area of expertise.

What other advice do I have?

We have the Microsoft Dynamics Customer Enterprise license, and that covers for Automate and VI. Right now, we are doing some tests.

We're just working with four workflows. We're just really starting and haven't begun any big projects yet. We have 15 ongoing small projects.

I'm not sure of the exact version we are using.

I'd rate the solution seven out of ten. We're still testing it in production. We need more time with it to really get a sense of what it can do.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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