Microsoft Power Automate Review

Good tech support


What is our primary use case?

Repetitive interactions between legacy systems and Excel managed by human resource. By collecting small tasks, there would be tons of time/effort we can replace with RPA. However, my challenge was major RPA solutions are not so much cheap to be applied to these small tasks. I believe Power Automate would be sufficient and cheap enough as Microsoft announced it will be free for Win 10 users (with basic functionalities).

How has it helped my organization?

It is still a persona trial phase so not much change has been brought. However, I have convinced Power Automate Desktop can be enough for many use cases where much investments are difficult.

What is most valuable?

Interaction with Microsoft Excel is good and will be more better in the future.

What needs improvement?

More detailed explanatory manuals are desired. As new features are introduced every month, I would like to know what is new and what is changed recently.

For how long have I used the solution?

I have been using this solution for a couple of months. 

What do I think about the stability of the solution?

I'm not sure whether the desktop version is stable. It is relatively new. It was launched in May. I haven't really tried it. But the trial version I'm using has been stable so far. 

What do I think about the scalability of the solution?

I haven't tried to scale it, so I'm not quite sure. 

How are customer service and technical support?

So far, the tech support has provided me with good enough support and knowledge. 

How was the initial setup?

Power Automate has two versions. The initial setup of the trial version is really easy. All you have to do is just activate the environment and you can start working on it. However, for desktop version, you need to install the software. It should be as easy to download and install as the Office 365 environment. 

How long it takes to deploy will depend on how confident you are with your development. The development itself is not easy. 

What about the implementation team?

I live in Japan and there are not very many consultants available for the latest Power Automate yet as Microsoft is investing quite a lot and new versions are released every month.

What was our ROI?

Should be high, as unattended RPA capabilities are available at almost free as I can utilize it under o365 license. No extra costs to start small and you can pay extra if you need premium services.

What's my experience with pricing, setup cost, and licensing?

I would recommend Power Automate. Those will small use cases can use a free license. 

Which other solutions did I evaluate?

We evaluated Blue Prism and Pega. However, Pega was a bit difficult to use for citizen developers. It requires some support from consultants or engineers, so it's a bit of an investment. They're small and if we introduced consultants or engineers, then it wouldn't pay off. So for that use-cases, yeah, users lost interest. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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