What is our primary use case?
When I'm in the office I use the solution to connect to another server to look at files or services that are running, things like that. When working from home I use it to connect to our VPN and then to my work computer and pretty much do everything that way. I'm a senior software analyst at an educational institution and I believe we have a partnership with Microsoft.
How has it helped my organization?
Because of Covid, the solution has given those stuck at home the ability to continue working.
What is most valuable?
I think the price of this product is great. The solution allows me the option of using two monitors. I like the screen draw in Remote Desktop, it's better than GoToMyPC, which I've used previously although the improvement could also be related to a better internet connection over the past six months.
What needs improvement?
It would be helpful if there was a feature that notifies you when the internet is down so you're not working for nothing, it should be something that pops right up where you can see it. The internet is always going to go down and the product seems to notice that it's down before my VPN notifies me that it's gone down. You're working and nothing's happening and it takes time to get the notification.
For an additional feature, I'd like to see Remote Desktop specify which computer Zoom meetings will run on. I've joined a couple of sessions from home, and when I turn on my video, all you see is my empty desk chair at the office.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Scalability is not really relevant but the solution is used by a fair number of the IT staff.
How are customer service and technical support?
I've never needed to use technical support.
Which solution did I use previously and why did I switch?
I previously used GoToMyPC because I used to do upgrades from home at night. We were paying for that solution which wasn't necessary with the free Microsoft option. I used both of them for a short time and realized Remote Desktop really seemed to draw the screen better and also everybody else was using it.
How was the initial setup?
The initial setup is straightforward. You've got to have the IP address of the computer you're connecting to - in our organization it's managed by our network manager.
What other advice do I have?
I would recommend this solution.
I rate this product an eight out of 10.
Which deployment model are you using for this solution?