Microsoft Remote Desktop Services Review

Very reliable and scalable, good pricing, and supports HTML5 web client


What is our primary use case?

Our use case is two-fold. We use it for securing workplaces in our on-premise environment for remote users. We also use it for management. We manage most of our environments from a secure remote desktop in our data center. We connect through a remote desktop gateway with a two-factor application installed there.

What is most valuable?

The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application.

What needs improvement?

Its look and feel could be updated.

In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is very reliable.

What do I think about the scalability of the solution?

It is very scalable. At the moment, we have around 2,000 users.

How are customer service and technical support?

We have a Premier support contract, and it works great.

How was the initial setup?

Its initial setup was straightforward. Because of COVID-19, we had to deploy workspaces for our users. It was fairly simple to deploy our RDS farm so that our users could work safely from home.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing.

What other advice do I have?

I would recommend this solution. I would rate Microsoft Remote Desktop Services an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

2019
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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