What is most valuable?
- Resilience: Has alllowed our 24/7 acute hospital to run electronic prescribing on the wards with limited downtime or post-setup configuration.
- Thin provisioning: Our core applications mean that our WiFi connected devices can drop-off the network without causing patient record locks.
How has it helped my organization?
It has enabled our clinical staff to get real-time medicine prescribing information at the patients' bedside with a near 100% service uptime.
What needs improvement?
I think that the Single Sign-On (SSO) could be improved.
At release time, there was not a lot of information around. We invested some long hours researching. The documentation from Microsoft was difficult to find. Now there are plenty of step-by-step guides around.
For how long have I used the solution?
I have used it for four years.
What do I think about the stability of the solution?
Initially, the configuration I setup used DNS round-robin. This was changed to a NLB setup on our session hosts.
This has improved the stability of the clients' Remote Desktop Protocol (RDP) connectivity. It has given us granular control over stopping connections for downtime/maintenance windows.
What do I think about the scalability of the solution?
We did not encounter any scalability issues.
How are customer service and technical support?
We actioned this with a limited budget. We completed it all in-house with no external technical support other than searching on the internet and testing.
Which solution did I use previously and why did I switch?
We run Citrix alongside this solution for our internet connected clients. Microsoft Remote Desktop Services (RDS) was used primarily over our LAN/WAN.
How was the initial setup?
The initial setup was a little complex. Like any thin client setup, some applications are trickier than others.
What's my experience with pricing, setup cost, and licensing?
I could not see the benefits of using Citrix as you require RDS CALs regardless. We see this solution as a very good value.
Which other solutions did I evaluate?
What other advice do I have?
- We have found this to be very stable with a quite straightforward setup. However, Single Sign-On (SSO) certificates are a little fiddly.
- Ensure that the underlying infrastructure is fully tested, robust, and scalable.
- Our early problems stemmed from our hypervisor issues. Because clients only heard it was the RDS farm, I took a lot of heat on issues that were out of my control.
Which version of this solution are you currently using?