Microsoft Remote Desktop Services Review

A secure solution for desktop virtualization, but the user experience needs improvement


What is our primary use case?

We are using Cisco AnyConnect to create a VPN that Microsoft Remote Desktop Services uses to connect to and control a remote computer. 

What is most valuable?

The most valuable features are availability and security.

What needs improvement?

We are searching for a product with better remote access and remote sessions.

The user experience needs improvement.

For how long have I used the solution?

We are only using Microsoft RDS on a temporary basis for people to work remotely during the COVID-19 crisis.

What do I think about the scalability of the solution?

The scalability is limited to small and medium-sized organizations.

How are customer service and technical support?

The technical support from Microsoft is very good.

What other advice do I have?

Remote work is getting bigger and bigger and we are searching for a new solution that is more secure and provides more remote access features.

This is a good solution but Microsoft is not number one in the market for VDI. I would recommend it for a small to medium-sized business, but not for an enterprise-level company.

I would rate this solution a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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