Microsoft System Center Review

Administrators can use almost all its features out-of-the-box

What is our primary use case?

We use it for the following purposes:

  • Infrastructure management and inventory collection (hardware and software).
  • Infrastructure monitoring integrating Windows Server, as well as other platforms.
  • Ticketing for our help desk.

How has it helped my organization?

  • The IT environment aligned to SLAs. 
  • System Center helps to create the basis for ITIL alignment. 
  • Many processes could be implemented out-of-the-box, and this helped to adopt processes in areas which we lacked. 

What is most valuable?

  • Platform integration
  • Native tools for a Windows environment
  • Low learning curve
  • Administrators can use almost all its features out-of-the-box.

What needs improvement?

The following need to be improved:

  • GUI
  • Responsiveness
  • Mobile environments
  • Platform performance.

It still demands high computing resources.

For how long have I used the solution?

One to three years.

What was our ROI?

We maximized our license investment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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