Microsoft Teams Review

Helpful chat feature and integrates well with our environment, but the user interface needs improvement

What is our primary use case?

We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.

What is most valuable?

The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it. 

What needs improvement?

The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.

For how long have I used the solution?

We have been using Microsoft Teams for about six months.

What do I think about the stability of the solution?

For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.

What do I think about the scalability of the solution?

We have had some fairly large meetings on here and I think that it scales fine.

How are customer service and technical support?

I have never needed to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.

WebEx is more of a platform just for jumping on a call with a few people.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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