MicroStrategy Review

Good subscription options, and excellent on mobile, but needs better visualization


What is our primary use case?

The solution is primarily used for customer management, Salesforce organization, and product purchasing analysis. 

What is most valuable?

The solution has excellent features available on mobile.

Their subscriptions are very good.

The solution offers us a strong SQL engine and enterprise tools.

Overall, the solution offers a strong set of features.

What needs improvement?

The solution lacks good visualization. They should work on the user interface to make it more slick and modern.

They could improve the maps they have on offer.

There needs to be more customization in the SQL engine.

The technical support on offer could be better.

For how long have I used the solution?

I've been using the solution for ten years.

What do I think about the stability of the solution?

The solution offers very good stability. We find it to be reliable. there aren't bug or glitches. There isn't freezing. It doesn't crash.

What do I think about the scalability of the solution?

The scalability the product offers is excellent. If a company want to expand outwards, they can do so with relative ease.

How are customer service and technical support?

The technical support is okay. It could use some improvement. We aren't overly satisfied with their level of service.

How was the initial setup?

The initial setup is not straightforward or complex. It has a moderate amount of difficulty.

What's my experience with pricing, setup cost, and licensing?

I cannot disclose our licensing costs due to privacy concerns.

What other advice do I have?

We're partners with MicroStrategy.

We're using the MSQL 2019 version of the solution.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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