MicroStrategy Review

Good dashboard features and excellent technical support


What is our primary use case?

I work for different clients. Its deployment depends on the clients. For the most recent project that I worked on, it is deployed on-premises.

What is most valuable?

The dashboard features and functionalities that come through the MicroStrategy Suite are the most valuable. 

It can be used by end users with minimum knowledge of the product. They can run a report or create a dashboard on their phones, which is kind of cool.

What needs improvement?

It crashes multiple times for even small changes that I make on the fly in the dashboard. After doing all the necessary changes, the MicroStrategy desktop or even the web version kicks the users out, and all the changes are lost. This functionality is buggy in MicroStrategy. It is hard to keep track of all the changes that I have done before. I don't want to make copies of each change that I have made because I would end up creating a hundred dashboards. It is not feasible in a real environment. 

I haven't worked on integrating MicroStrategy with the cloud. I am not sure how it behaves in the cloud, but I have heard from a few of my friends that there are some hiccups when you kind of sync to the cloud through MicroStrategy.

For how long have I used the solution?

I have been using this solution for close to eight years.

What do I think about the stability of the solution?

It is stable to a certain extent, but after some time, it kicks the user out of the activity that the user was doing in MicroStrategy.

How are customer service and technical support?

Their technical support is excellent. Technical support has been tremendous, especially for MicroStrategy. 

The user base for MicroStrategy is huge, and you have multiple platforms to post your question. I get a reply by the end of the day.

How was the initial setup?

Being an admin, it was an easy task for me. If you are not an admin and you are just a user or an architect, the initial setup is not that easy as compared to other tools.

What's my experience with pricing, setup cost, and licensing?

They can improve its licensing. It is a bit expensive as compared to Microsoft and other tools.

What other advice do I have?

I would rate MicroStrategy an eight out of ten.

Which version of this solution are you currently using?

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**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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