MicroStrategy Review

Very stable but needs industry-based tutorials and proper support


What is our primary use case?

We create dashboards and reports for top management.

What is most valuable?

It is very stable.

What needs improvement?

They should give proper industry-based tutorials so that one can learn it easily and implement it based on the requirements. They should give more MMP files so that we can import a whole project altogether and learn from that project. 

For how long have I used the solution?

I have been using MicroStrategy for one year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

I have been using it only for a year. I am not sure about its scalability. We have ten users who use it in our organization.

How are customer service and technical support?

There is no proper support. Their support needs to be improved. Whenever we call them, they ask us to get professional services. I previously took professional services for $2,000. When I reached out to them for another issue, they again asked me to go for professional services. I cannot pay for professional services every now and then.

Which solution did I use previously and why did I switch?

I didn't use any other product before. I was just using a dashboard that I made through PHP programming. 

How was the initial setup?

It was very complicated. I was installing the MSTR library on Linux. It took me two months. It is very easy to install MSTR on Windows.

What about the implementation team?

I installed it on my own.

What's my experience with pricing, setup cost, and licensing?

They offer yearly as well as perpetual licenses.

What other advice do I have?

I am not satisfied with this solution. I would rate MicroStrategy a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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