What is most valuable?
Recovering session finally works for all report types. Also, fundamental issues with ODBC causing involuntary restarts has been resolved. It has a couple of very useful end-user and developer features, such as copying panel stacks inside RS documents and the ability to attach images directly to a dashboard. They are pretty useful.
How has it helped my organization?
End users are able to work more on their own, so it lowers the cost of BI department.
What needs improvement?
The developer is a long-ago obsolete tool. Its interface and functions should be completely redesigned. The fact is not only is the user interface far obsolete (for more than 10 years), it is also quite often repeating tasks like dragging because it handles the actions incorrectly (like moving objects from report objects are to a grid). Also, it does not work properly when the resolution is too high, and the integration architect tool is far from being bug free.
They are working on a new tool with codename Workstation so we will see.
For how long have I used the solution?
I have used it for three months.
What do I think about the stability of the solution?
We encounter fewer stability issues now (version 10.3 hf2); before that, there were pretty serious issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Technical support is getting better; there has certainly been progress over the past year, but it still could be so much better.
Which solution did I use previously and why did I switch?
We switched because MicroStrategy is the most-advanced and feature-rich tool.
How was the initial setup?
Each release (even a minor one) is unique, so initial setup is definitely complex; each installation has its own specifics.
What's my experience with pricing, setup cost, and licensing?
Negotiate at least a 30-40% discount.
Which other solutions did I evaluate?
What other advice do I have?
Get a person who has some skill and has already done several installations.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Aug 31 2016