MicroStrategy Review

Provides us charts and graphs for reporting. The UI seems klutzy with its manual entry.

What is our primary use case?

We use it for reporting. The performance is okay.

We are eventually looking to automate everything in our process.

How has it helped my organization?

What we are trying to do is eliminate the need for them to actually do anything Self-Service. We are trying to establish interface agreements so we no longer have to deliver Excel files, and things will just be there when they need it. 

For example: They tell us what we need. We put it in the batch. It gets put to them right when they need it, right where they need it, then they can just process it. Therefore, we can automate everything. 

In 2018, we are going to be using the pretty charts and graphs. What I want to do is move us more towards using machine learning artificial intelligent type capabilities in order to process all our data. It is a 100 terabyte database. You can't just aggregate everything up to a day or a month and say you understand everything. We are going to have to have some automated features. Therefore, we can actually parse the data and do some doppelganger analysis, then we can get some of our things solved. 

What is most valuable?

It is always nice to have one solution in a single platform. I think that was part of the reason for selecting MicroStrategy. You can do pretty much everything, instead of having to get a little bit here or a little bit there.

I don't think we have actually taken advantage of anything that differentiates it from any other product. All the reports are very simple and straightforward. We probably could have worked with any application, but we chose MicroStrategy. 

What needs improvement?

I hate the user interface. I hate having to sit down and put in every little thing. It is almost like we are always having a start from scratch in order to build something new or to build something similar to what was there before. It seems klutzy. 

We would like access to more storage and access to more metadata to build the right programs that can construct all the stuff for us instead of us having to type it in all the time. 

We have the mobile server. We have not used it. That is because the people on our team have not been trained on it yet, but that is something that we want to do. We would like to have everybody with a phone, but again, this gets into what KPIs are you going to put on this phone that are going to be immediately accessible and actually usable because we have got thousands of them. If we put two or three on there, we do not have one RF engineer that is just going to use two or three. 

We are unable to boil everything down to a number, like Nike did with their shoes, your exercise, your workout routines, etc. We don't have that capability. We are really going to have to lead the realm of pretty charts and graphs and build an AI. 

What do I think about the stability of the solution?

It has performed fine. There have been instances where we wish it could have perform better. My suspicion is a lack of expertise on our end. We probably need some consulting help. We have not had time to go out and try to acquire it, but performance is fine for right now.

What do I think about the scalability of the solution?

We have seen that it scaled in other places, and it works, so it is possible. 

How are customer service and technical support?

I have not used support, but I know a couple of my team members have. They did come through for us. I am not sure if it was tech support or if it was sales support. I can't remember when they did that, because there was a person that was helping us almost full-time to get the product implemented and get some of our first reports to them. 

Which solution did I use previously and why did I switch?

No. We were producing Excel spreadsheets and putting them out in order for people to consume, then we produced those. Now, they are just in reports that we can access over a website instead of pulling it down from our file server. 

I think that trying to get into all the analytics and all of the visualizations is what turned everybody on: the colors, the pretty charts, etc. I do not think they really know how to use it yet, but we will get there eventually. 

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

At corporate, up in the C-Suite office, they had chosen MicroStrategy. We wanted to fall in line with them. That ended up being the primary reason why we chose MicroStrategy rather than just going to jQuery and making a web page with some jQuery objects in it. 

What other advice do I have?

MicroStrategy is probably overkill for what you are going to use it for. Just like when we were in school at tech studying electrical engineering. We studied all calculus, then finally, you get up into the upper echelons of electrical engineering at a bachelor's level and it is all algebra. 

You did not use your calculus. That is what this product is. 

Most important criteria when selecting a vendor:

  • Functional capabilities
  • Tech support.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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