What is our primary use case?
It is performing very well. We meet once a week in the organization and talk about the performance of the prior week. There are a lot of things going on. We sell a lot of product to a lot of customers for a lot of different reasons. Therefore, MicroStrategy gives us the opportunity to dig into the data and find out what the story was.
How has it helped my organization?
It has certainly given people the ability to ask more questions and get more answers. It has made them even hungrier for the data.
In 2018, we are eager to start the mobile platform, because we are going to create a sense of urgency in developing more tools, then just creating more reporting solutions.
What is most valuable?
I like the user interface and the experience has been great.
The subscription model is excellent. About half of our reporting comes out of the subscription, and from there, the ease of use in dragging and dropping reporting objects.
Business systems are always going to have reporting solutions. A single platform is a good way to centralize it. I do not want to take data out of the database system unless I need to. When I do need to, that is when I am going to use MicroStrategy.
We have rolled out Self-Service to our business teams. It has been pretty good. It can be a challenge and change, but when people see why we are offering them a solution that is governed by the analytics team, they get a better sense of saying, "Okay, all the work is done for me. I can just get this, and access it."
What needs improvement?
There are a lot of offerings, and we are not fully using everything to its advantage.
There are some challenges in our organization on how we store the data. However, if you are throwing something at it and expecting it to give you the one true answer, you got to do some homework before that.
What do I think about the stability of the solution?
Their business practices and the solution itself are in sync with our business strategies, so I am very confident.
What do I think about the scalability of the solution?
The scalability is great. It was one of the selling points for us on MicroStrategy.
We have not scaled yet, but we should be soon.
How is customer service and technical support?
Tech support has been great, very responsive. We usually hear back within a day. We usually email them and that works out perfect. The right person always gets back to us.
We usually hear about updates every couple of months.
Which solutions did we use previously?
We were actually giving people SQL access to the database and certain people had it, but not everybody. While we had bottlenecks before, the bottleneck just got wider and the need to consume data got bigger. We really needed a more holistic solution that was governed and defined by a team to get the one single truth.
How was the initial setup?
The initial setup was pretty straightforward. We had some help installing it, but it made sense for what we were doing.
What's my experience with pricing, setup cost, and licensing?
The price was good. We have had great support along the way.
Which other solutions did I evaluate?
We actually had Birst and Qlik on the shortlist. What made us choose MicroStrategy was its longer term benefits. While the other solutions seemed flashier, we would actually grow out of those solutions within a year or two.
What other advice do I have?
The biggest thing is to think about the people involved with the software process, not just the people installing the software or administrating the software, but the people who are going to use it. Then, you need understand how you maintain adoption throughout implementation and post-implementation.
How do you keep people hungry for the data? You have to make yourself available. It is critical for whatever solution you choose, because if you do not offer adoption, ways to help train, or think about the end use cases, then you are dead in the water.
Most important criteria when selecting a vendor:
- The administrative tools
- Managing the reporting solutions
- The user interface.
Pretty much everybody needs to be pleased.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jan 28 2018