What is our primary use case?
Currently, we are using MicroStrategy to provide Self-Service to clients. We have different departments in our company, like finance, accounting, and so on. We provided different projects for them and they are loving the product. We have approximately 200 users, and they have different roles from user to analyst to power users.
How has it helped my organization?
It improved a lot because coming from using Excel files, then using Oracle OBIEE, there is more flexibility now. The product is more scalable. We can support multiple platforms and different users. It is really good.
In 2018, we will be looking at Dossier and it collaboration aspect, which will be good for us.
The future plan is to also introduce mobile, but right now we are in the infancy stage. We are trying to introduce the ad hoc reporting, and once we get in-depth in it and we make it sticky enough, then we will move to mobile.
What is most valuable?
- A single version of the truth.
- Having the analytics capabilities on a single platform.
- The usability for users to be able to drag and drop, then create their own reports.
What needs improvement?
- There is room for improvement on the graphs.
- They need to improve the web.
- I know we are not competing against Tableau, but MicroStrategy needs to step up its game on the GUI side.
What do I think about the stability of the solution?
I have been using MicroStrategy for a long time, so I know how stable it is. It depends on how you structure it and how you architecture it. Once you are done with the basics, it is pretty stable
What do I think about the scalability of the solution?
I have had a lot of projects where we had a lot of users, like thousands of users, and the data was in one report which could bring in six million records. MicroStrategy is doing a good job on scalability.
How is customer service and technical support?
It has gotten better. Before you had to go through Level 2, then Level 3 of support to get your questions answered. Now, even Level 1 could answer your intermediate questions, though there is still room for improvement.
How was the initial setup?
I did not do the initial setup at this company, but at my previous company where I did installation, upgrades, and configurations.
The initial setup is straightforward for me, but it could vary from person to person. It is pretty straightforward, but you have to know the key words and so on, like project source. There is definitely a learning curve, but once you get to know it, everything is straightforward.
What other advice do I have?
Give the product a try.
The most important criteria when selecting a vendor:
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Jan 28 2018