MicroStrategy Review

Can build customization in reports for different groups​, but needs to improve the analytic speed

What is our primary use case?

We use it in sales and product analytics. We are using it for reporting at a national level, so we use it for a lot of different reporting for a lot of different groups. It actually works really well.

How has it helped my organization?

It drives us away from Excel. For what it is for, it is good. You can't run a business on Excel.

Some things are easier, some things are harder. A lot of things are easier.

We have some self-service reports and some of those went really well. It depends on the level. When you get to the executive level, they do not want to go out and run a dashboard. They love dashboards, but they don't want to run them. They want someone to send it to them and that does not work well for MicroStrategy. If I am going to run it and send it to you, I did not need MicroStrategy to do it. 

We will probably shift away from mobile because we are doing away with iPads. We have tablets or convertible computers, so there is no need to use mobile on those.

What is most valuable?

The most valuable feature is the ability to build reports, then customize for different groups instead of having to build multiple reports. Therefore, the ability to build customization in the reports for different groups.

I am happy with the UI.

What needs improvement?

The analytic speed would probably be what I would look for in terms of improvement because we have super huge data, and if I do not build views on top of data, then reports render really slowly.

Higher management does not have time to run reports. They need somebody to give them the bottom line.

I prefer the capabilities of a single platform, but it does not always work. We are a huge company. Some areas do not use MicroStrategy, so you have to blend whatever systems they are using together to get the data points that you are looking for.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have never had problems with the stability.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

I have not used technical support.

How was the initial setup?

I was involved in the upgrading, not the initial setup. We did not have any issues with the upgrades.

Which other solutions did I evaluate?

We actually researched some of the other solutions. For options, price, and customer acceptance, this product has worked well for us.

What other advice do I have?

We are happy, so far. It has worked well for us. 

Most important criteria when selecting a vendor: 

  • Ease of use
  • Customer acceptance (my customers are internal), if I build it and they won't use it, then it is useless. 
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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