MicroStrategy Review

We have put in key metrics and performance indicators, thus it is customizable


What is our primary use case?

The primary thing that we are planning on using it for in the near future is analyzing healthcare trends and providing more visibility into what is going on within our healthcare spend. 

How has it helped my organization?

Getting more data to people more quickly. Providing more flexibility for how they use the data, so speed up the time and flexibility in how they are getting to use the data.

We primarily use it to support more internal departments. Those are our customers. We have different areas which we support from a healthcare data standpoint. The plan is to enable them to use the data, so we would use some configuration and setup, but then the customers would go in and look at the reports that we have set up or be able to do ad hoc stuff based on those data sets which we have built. 

What is most valuable?

I really like the visualizations. I like how you can put large data sets in there, then the user can quickly go through the data and drill down at various levels to understand things. 

It is definitely customizable. We have been able to put in key metrics and performance indicators, thus it is customizable. 

What needs improvement?

There are features which we are not using as far as some mapping and geography things which we could be using more broadly. That is in the current capabilities. 

I also went to a class on some statistic stuff, R, and all that integration that I think we would like to use. As far as additional things that are not currently a part of the capabilities, I am not sure, because I do not know all the capabilities yet. 

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Throughout the set up of some large data sets that we use, we have had to learn more about how to use MicroStrategy in the right way. At the beginning, there were things that we set up a certain way, and it might not have been the best way from a speed perspective. We have had to go back and adjust things accordingly, but so far the changes that we have made have gotten us to a place where we are comfortable with the speed and usability. 

How is customer service and technical support?

My team has a little bit, I have not personally. I know they have used support for some administrative stuff, but I do know our team is very hands-on. They will go research stuff on their own, too. They use a combination of the two, but I have not heard of any specific issues per se. I would say one thing that I probably get from a lot of customers is that based on our industry, they do not necessarily understand our industry as much as we do. Therefore, when we come to them with a problem, they might know more of a generalized solution, but not one targeted to our industry. 

Which solutions did we use previously?

We are currently using a combination of Excel, SQL, and ad hoc queries.

I am new to this position. I have been there a year. I got a glimpse of some of the things we were using it for initially and realized that the tool is a lot more powerful than what we were using it for. I do not believe we were leveraging it to its full capabilities. Being able to get the right data to the right people in a timely manner is really important, and I saw a lot of opportunity to use that tool to solve some problems that I currently had. I do not know where it is going to end, but we are trying to leverage it as much as possible and build out the capabilities. 

How was the initial setup?

Some stuff is easier than others. Throughout this big project that we are working on now, there have been challenges and hurdles. We have worked through those one at a time. It is user-friendly in some aspects, but in others, you definitely have to do some research to figure out the right way to fine-tune things. 

Which other solutions did I evaluate?

When I took the position we were already using MicroStrategy. We actually looked at Tableau 2 as an alternative, but we decided to stick with Micro Strategy because we thought it was a better solution for our business. 

What other advice do I have?

Make sure you have the right people and the right training going into the development aspect of it. Really understand the tool, its capabilities, and features before you start doing large scale development. 

I like the capabilities MicroStrategy offers. I do not know if it would be the only solution, but it has a lot of capabilities that we are still learning to understand better. We are probably looking at investing in mobile analytics at some point in the future.

Most important criteria when selecting a vendor: Attention to the customer's needs and having support here when we need it. 

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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