MicroStrategy Review

Having the intelligence server sit in the middle is huge. It is going to save us a lot of time.

What is our primary use case?

We have installed MicroStrategy and implemented a couple sample reports just to prove we can. However, we do not have all our current reports from Tableau replicated in a MicroStrategy environment, and we are headed that direction. 

How has it helped my organization?

We are planning on rolling out Self-Service and investing in mobile analytics.

In the immediate future as in the next month, because our other license expires in March, we want to hurry up and just get all of our reporting replaced and have them all in MicroStrategy, then we will move forward from there. 

What is most valuable?

We are still on the beginning stages, however having the intelligence server sit in the middle is huge for us. It is going to save us a lot of time, make our work a lot simpler, make it easier for deployment, and getting the reports in the hands of our users sooner. 

It was easy to install and implement a report with it.

What needs improvement?

It is too early to tell. We have some ideas regarding what we can do, because we have been using a different product all along. We will see as time passes as to what we could do before that we have trouble with MicroStrategy, but I do not think it will be a problem. 

For how long have I used the solution?

Still implementing.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

During installation I had some trouble, I created actually a couple tickets with the support department and Micro Strategy helped us straighten those out. They were very knowledgeable.

Which solutions did we use previously?

We are currently using Tableau. We recently signed a contract with MicroStrategy. We are going to move all our reports from Tableau to MicroStrategy. We are not going to connect Tableau to MicroStrategy, which we could. We are just going to let our Tableau license expire in March, then we are just going to go MicroStrategy all the way. 

We do not want to pay Tableau and pay MicroStrategy. It is a business decision. We are going to do one, not both. 

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

They gave us a good deal. They convinced one of our executives that we are getting a deal, so they signed. 

What other advice do I have?

We want to do what makes sense for our business. We are not married to one way of doing it. We will listen to our business people and we will do whatever makes sense depending on the situation. 

Most important criteria when selecting a vendor: We want a solution that we can implement in a short amount of time. We don't want to go back and forth in a month; we want it to work right now. Also, we want to be able to have a vendor who we can reach, and they respond when we submit a ticket. They need to respond in a short amount of time. Even though, they are busy answering requests from other people our requests are important to us.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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