MicroStrategy Review

The platform can be easily monitored. You have quite a good overview of tasks which are being run.

What is our primary use case?

As it stands now, the primary use is just for utilization, the mobile device, and the reports which are built for it. There might be plans in the future for spreading the entire platform to other areas and divisions as well. 

How has it helped my organization?

The truth is that this is not about business impact, such as high reliability. This is something that can be perceived, but other features are more compelling, like visualizations, which have a possibility of utilization around mobile devices with great GUI. Those stories, which are built for them, are something that they can really utilize. 

What is most valuable?

The most important features are its enterprise-based features. The platform can be easily monitored. You have quite a good overview of tasks which are being run. Also, you can see the users who are logged into the platform. Also, the tasks that are not performing well, you can easily kill them. These are core features which are not as common in other BI platforms, like Tableau or Qlik. 

In a few months, we will be distributing personalized alerts to users using mobile push notifications.

What needs improvement?

We hope the new tools will make a huge difference, especially considering the new workstation. We would like to see features that were introduced for the Operations Manager that have been discontinued. We would like to see those features somehow integrated into the Desktop Workstation tool. 

From time to time, there is for a specific project and the focus is that the support is close to the HAPS. We had three HAPS and the fourth one is currently under construction. We would really like to see MicroStrategy have some support teams based more in Europe, because for now it seems that there is one person for the whole CE region. That is not exactly what we would like to see. We do know that MicroStrategy supports most places, either in the US or India, but those are different time zones, people, and cultures.

What do I think about the stability of the solution?

In early phases of the 10th release, there were some issues, especially on several OS types like Windows, but then it stopped. It has been resolved, especially the issues with the intelligence errors were kind of serious, but it turned out that after some time we received a patch which worked. It is definitely better than it used to be. 

How is customer service and technical support?

This is an area that could somehow improve, because the support was not exactly as responsive as we had hoped for. It is the reason why we utilized the MicroStrategy Community for solving these issues. 

How was the initial setup?

I did not do the initial setup for the mobile solution, because that was somehow developed by third-parties. Otherwise, I was hands-on for the initial 10th releases, like 10.2, 10.3, and even 10.4.

In the beginning, it looked straightforward, but each of the releases had its own issue for some reason. I did not see any additional value of providing one button for installation on the whole platform if it was going to be installed for different servers. You would have to make customization every time. There was no additional value in an installer. 

This should be an area MicroStrategy focuses on as well as the upgrade pads, especially Enterprise Manager and its statistics. This has always been an issue. Many of the reports were basically unusable. 

Which other solutions did I evaluate?

The mobile for MicroStrategy is the best of all the BI platforms. It has some drawbacks, but its functionality, if done by skilled developers, I am really not sure if there is anything better. Some people can consider, I would say dedicated mobile applications, for example, maybe SAP. Then, it is very nice for the end users as well. 

However, as a separate product for the mobile device, MicroStrategy is the entire BI platform. It is an enterprise solution, a separate unit, etc.

What other advice do I have?

We are not using MicroStrategy's WriteBack capabilities, but it is something to be considered in the future, especially considering the fact that it is a unique feature that could be utilized. 

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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