MicroStrategy Review

Provides us with analysis on a daily basis and helps us define our forecast

What is our primary use case?

We use MicroStrategy for our supply chain and merchandising, because we are retail.

Performance has been pretty good so far.

How has it helped my organization?

Because we are in retail, we do a lot of analytics. The way that we designed the graph is pretty cool for our analysis on a daily basis, so that we can define our forecast.

What is most valuable?

Definitely the dashboards and the VI, because they're pretty cool for our customers.

Our business users have access to self-service.

And looking at 2018, the feature we plan on using the most is Dossiers.

What needs improvement?

Right now, MicroStrategy is on AWS by itself. Since we are retail - and AWS is Amazon, which is our competitor - if they would move onto different cloud environments, that would be awesome.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Stability is pretty good. We have been using it for four years. We might have had some downtime, but it's pretty easy to bring it up.

What do I think about the scalability of the solution?

It really scales. The stability and scalability are really cool. That's the beauty of MicroStrategy. It competes really well with Tableau, but data-wise, MicroStrategy beats all odds.

How is customer service and technical support?

We have used tech support many times. Sometimes they're knowledgeable. I would say that there is a lot room for them to improve. The time that I spend with the technical support, if I'd spent the same amount of time doing my own research on the knowledge base side, I could get pretty much the same thing. 

Some of the technical support guys are really awesome, but others...

How was the initial setup?

It was pretty straightforward.

What other advice do I have?

We prefer having the analytics capability in a single platform, versus in a many-points solution, because our user base is pretty small. I don't know if we even offer multiple platforms. I'm not sure if we have tried that or not.

We have already invested in MicroStrategy's mobile platform and it's pretty good.

When looking at vendors to work with, we look not so much at name brand but at technical support and application features.

I would give it an eight out of 10. There's a lot of room for improvement, with all the other BI tools in the market.

Go for it. If you are a retail company, I would say go for it, do a PoC, it should be fine. Because I've been working with MicroStrategy for the last 12 years, I know what it is capable of.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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