MIMIX Review

The version we're using is not portal ready, but it has helped us save on manpower and cut down on process time.

What is most valuable?

It can automate back-end data processes.

How has it helped my organization?

It has helped us cut down process time and manpower.

What needs improvement?

The version we're using is not portal ready.

For how long have I used the solution?

I've used it for about two years.

What was my experience with deployment of the solution?

It was already set up when I joined.

What do I think about the stability of the solution?

It has many service packs to fix issues.

What do I think about the scalability of the solution?

It seems to be scalable in the newer versions.

How are customer service and technical support?

Customer Service:

It's above average.

Technical Support:

It's above average.

Which solution did I use previously and why did I switch?

We used it in conjunction with help systems and Connect:Direct.

What about the implementation team?

It was implemented in-house.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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