MIMIX Review

The version we're using is not portal ready, but it has helped us save on manpower and cut down on process time.

Valuable Features

It can automate back-end data processes.

Improvements to My Organization

It has helped us cut down process time and manpower.

Room for Improvement

The version we're using is not portal ready.

Use of Solution

I've used it for about two years.

Deployment Issues

It was already set up when I joined.

Stability Issues

It has many service packs to fix issues.

Scalability Issues

It seems to be scalable in the newer versions.

Customer Service and Technical Support

Customer Service:

It's above average.

Technical Support:

It's above average.

Previous Solutions

We used it in conjunction with help systems and Connect:Direct.

Implementation Team

It was implemented in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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