Mitel Communications Director Review
As a remote worker MiCollab gives me access to everyone in the office.


Valuable Features

ACD - strong featureset. Easy to program.

UCA - As a remote worker tool gives me access to everyone in the office

Improvements to My Organization

As a remote worker MiCollab gives me access to everyone in the office.

Use of Solution

8 years

Customer Service and Technical Support

Customer Service:

11

Technical Support:

11

Previous Solutions

Yes, company decision. It took me a little while to get used to the new layout, but well work the learning curve

Initial Setup

Quite straightforward, but there are a lot of opportunities to customize if required. The layout of the programming GUI makes everything easy to find, and the help menu is the best i have ever used.

ROI

1 year. We moved to the cloud offering. Using SIP trunks instead of PRI we saved the cost of our handsets in under a year. Using Mitels cloud offering we only pay for the licences we use.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a MItel reseller

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