Mitel Communications Director Review

As a remote worker MiCollab gives me access to everyone in the office.


What is most valuable?

ACD - strong featureset. Easy to program.

UCA - As a remote worker tool gives me access to everyone in the office

How has it helped my organization?

As a remote worker MiCollab gives me access to everyone in the office.

For how long have I used the solution?

8 years

How are customer service and technical support?

Customer Service:

11

Technical Support:

11

Which solution did I use previously and why did I switch?

Yes, company decision. It took me a little while to get used to the new layout, but well work the learning curve

How was the initial setup?

Quite straightforward, but there are a lot of opportunities to customize if required. The layout of the programming GUI makes everything easy to find, and the help menu is the best i have ever used.

What was our ROI?

1 year. We moved to the cloud offering. Using SIP trunks instead of PRI we saved the cost of our handsets in under a year. Using Mitels cloud offering we only pay for the licences we use.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We are a MItel reseller
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