MobileIron UEM Review

Centrally managed with everything in one place, but the interface needs to be improved


What is our primary use case?

Centrally manage every Mobilephone of the company.

How has it helped my organization?

We know who can access our internal Datas from a mobilephone.

What is most valuable?

The most valuable feature is that everything is in one place, which makes it easy to manage. It allows us to make sure that a mobile device is in place, and whether everything is okay with it, or not.

What needs improvement?

The interface is complicated and not very easy to use. We find it very difficult to understand.

What I really need is a single-click deployment, where people that have a new phone call me or email me, I can click and they have everything they need. That would be the best thing for me.

For how long have I used the solution?

We began using MobileIron UEM approximately three years ago.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

It is certainly scalable. We have two or three people who use it regularly, but there are approximately 200 users who benefit from it.

How are customer service and technical support?

We do not contact MDM directly for technical support. Rather, we have a partner in Switzerland to contact. What I can say about the partner is that contacting them is not as easy as it should be. It's very complicated and they take a lot of time to implement something or to give an answer.

Which solution did I use previously and why did I switch?

Prior to this solution, we weren't using similar.

How was the initial setup?

I was not present for the initial setup and deployment.

What about the implementation team?

They are up-to-date. But they have to much to do, so it's difficult to catch them.

What was our ROI?

There is no real ROI, but we like to have a consolidated solution.

What's my experience with pricing, setup cost, and licensing?

My impression is that MobileIron is very expensive.

Which other solutions did I evaluate?

We are currently in the process of researching inTune as an alternative to MobileIron. Intune, is part of Microsoft 365. We are now deciding whether it's worth it to permanently change to MobileIron. Ultimately, we have to look at the cost and determine what product we should use.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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