MobileIron Virtual Smartphone Platform Review

Apps can be deployed to store devices with more ease but there was an ActiveSync issue during deployment


What is most valuable?

High Availability on Core and Sentry, Apple DEP support, MAM, and the BYOD Portal are valuable.

How has it helped my organization?

Corporate-owned and employee-owned devices can be enrolled from the same BYOD Portal. In-house app distribution allows retail apps to be deployed to store devices with more ease.

What needs improvement?

Reporting and custom reporting, containerization, more readable and assessable documentation, better technical support and better trained staff.

For how long have I used the solution?

2.5 years

What was my experience with deployment of the solution?

Yes. ActiveSync issue.

What do I think about the stability of the solution?

Yes. Certain profiles are not getting pushed that rendered app distribution

What do I think about the scalability of the solution?

None encountered.

How are customer service and technical support?

Customer Service:

7.5 out of 10

Technical Support:

6.5 out of 10

Which solution did I use previously and why did I switch?

Yes. Agreement issue with preferred product was the reason for change.

How was the initial setup?

Not quite. Technical questionnaire/reference can be done better so firewall rules can be implemented more smoothly. The server setup that BYOD Portal resides on is not supported by MobileIron and caused support issues such as vulnerability patches, configuration, etc.

What about the implementation team?

Both via Webex sessions. The level of expertise from the vendor team is 8 out of 10.

What was our ROI?

I don't know what the ROI is.

Which other solutions did I evaluate?

AirWatch, Absolute, and McAfee MDM were also evaluated.

What other advice do I have?

Clearly list goals or objectives, compare products, interview vendors and ask intelligent questions that may be related to problems or challenges

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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