MobileIron Virtual Smartphone Platform Review
Apps can be deployed to store devices with more ease but there was an ActiveSync issue during deployment


Valuable Features

High Availability on Core and Sentry, Apple DEP support, MAM, and the BYOD Portal are valuable.

Improvements to My Organization

Corporate-owned and employee-owned devices can be enrolled from the same BYOD Portal. In-house app distribution allows retail apps to be deployed to store devices with more ease.

Room for Improvement

Reporting and custom reporting, containerization, more readable and assessable documentation, better technical support and better trained staff.

Use of Solution

2.5 years

Deployment Issues

Yes. ActiveSync issue.

Stability Issues

Yes. Certain profiles are not getting pushed that rendered app distribution

Scalability Issues

None encountered.

Customer Service and Technical Support

Customer Service:

7.5 out of 10

Technical Support:

6.5 out of 10

Previous Solutions

Yes. Agreement issue with preferred product was the reason for change.

Initial Setup

Not quite. Technical questionnaire/reference can be done better so firewall rules can be implemented more smoothly. The server setup that BYOD Portal resides on is not supported by MobileIron and caused support issues such as vulnerability patches, configuration, etc.

Implementation Team

Both via Webex sessions. The level of expertise from the vendor team is 8 out of 10.

ROI

I don't know what the ROI is.

Other Solutions Considered

AirWatch, Absolute, and McAfee MDM were also evaluated.

Other Advice

Clearly list goals or objectives, compare products, interview vendors and ask intelligent questions that may be related to problems or challenges

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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