Mozy Pro [EOL] Review

It would be great if the data was AD integrated but I like the graphical representations of data space.

What is most valuable?

The ability to kick start the service live on the users machine. I also like the graphical representations of data space.

How has it helped my organization?

It is a true representation of the laptop estate and therefore handy to cross reference Mozy data with AD and SCCM.

What needs improvement?

The naming of the machine email address and the machine, it would be great if the data was AD integrated.

For how long have I used the solution?

2 years.

What was my experience with deployment of the solution?

Additional deployment syntax switches which were not readily available until talking to Mozy support.

What do I think about the stability of the solution?

Only due to users switching their machines off and disconnecting for presentations. The database would become corrupt.

What do I think about the scalability of the solution?

You get what you pay for. More money more diskspace and licenses.

How are customer service and technical support?

Customer Service:

Reasonable. Although sometimes the point was lost in translation.

Technical Support:

The support staff were directed to give support on specifics and to stick to the support plan. Anything out of the ordinary would be a challenge.

Which solution did I use previously and why did I switch?

Never switched. Used robocopy and scripts at logon in other business solution situations.

How was the initial setup?

It was simple, just a case of planning as most IT solutions are required to pass the ITIL test.

What about the implementation team?

In-house implementation.

What was our ROI?

There is no figure that can be plucked from mid-air. It is a case of peace of mind when laptop data is under scrutiny.

What's my experience with pricing, setup cost, and licensing?

Roughly 40k per year admin costs including the analyst.

Which other solutions did I evaluate?

Microsoft solutions, USB external drives, dedicated site F&P servers.

What other advice do I have?

Test it for a while first. Do not give it to the CIO or CEO until you are happy with the support requirements and knowledge of the product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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