Mozy Pro [EOL] Review

Users can monitor their own backup process, but file sharing between users needs improvement.

What is most valuable?

Access to data restoration, can also be done by the user once access is given.

How has it helped my organization?

  • Users can monitor their own backup process
  • Less budget is now allocated for backup solutions
  • No hardware inventory

What needs improvement?

File sharing between users.

For how long have I used the solution?

I've used it for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

The sales support is too poor and there is no point of contact, local representatives are not in positions to assist or even provide a proposal.

Technical Support:

There is luck with the local support, though I have not had any major issue with the system.

Which solution did I use previously and why did I switch?

I was using Symantec Backup Exec, and we switched because Mozy is easier to use, and the cost is less.

How was the initial setup?

Straightforward, as its just to create an account for each user and install a client application on each desktop and server.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

Symantec Backup Exec

What other advice do I have?

If it's within your budget, please take it on.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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