Mozy Pro Review
It would be great if the data was AD integrated but I like the graphical representations of data space.


Valuable Features

The ability to kick start the service live on the users machine. I also like the graphical representations of data space.

Improvements to My Organization

It is a true representation of the laptop estate and therefore handy to cross reference Mozy data with AD and SCCM.

Room for Improvement

The naming of the machine email address and the machine, it would be great if the data was AD integrated.

Use of Solution

2 years.

Deployment Issues

Additional deployment syntax switches which were not readily available until talking to Mozy support.

Stability Issues

Only due to users switching their machines off and disconnecting for presentations. The database would become corrupt.

Scalability Issues

You get what you pay for. More money more diskspace and licenses.

Customer Service and Technical Support

Customer Service:

Reasonable. Although sometimes the point was lost in translation.

Technical Support:

The support staff were directed to give support on specifics and to stick to the support plan. Anything out of the ordinary would be a challenge.

Previous Solutions

Never switched. Used robocopy and scripts at logon in other business solution situations.

Initial Setup

It was simple, just a case of planning as most IT solutions are required to pass the ITIL test.

Implementation Team

In-house implementation.

ROI

There is no figure that can be plucked from mid-air. It is a case of peace of mind when laptop data is under scrutiny.

Pricing, Setup Cost and Licensing

Roughly 40k per year admin costs including the analyst.

Other Solutions Considered

Microsoft solutions, USB external drives, dedicated site F&P servers.

Other Advice

Test it for a while first. Do not give it to the CIO or CEO until you are happy with the support requirements and knowledge of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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