Mozy Pro Review

Users can monitor their own backup process, but file sharing between users needs improvement.


Valuable Features

Access to data restoration, can also be done by the user once access is given.

Improvements to My Organization

  • Users can monitor their own backup process
  • Less budget is now allocated for backup solutions
  • No hardware inventory

Room for Improvement

File sharing between users.

Use of Solution

I've used it for one year.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

The sales support is too poor and there is no point of contact, local representatives are not in positions to assist or even provide a proposal.

Technical Support:

There is luck with the local support, though I have not had any major issue with the system.

Previous Solutions

I was using Symantec Backup Exec, and we switched because Mozy is easier to use, and the cost is less.

Initial Setup

Straightforward, as its just to create an account for each user and install a client application on each desktop and server.

Implementation Team

We did it in-house.

Other Solutions Considered

Symantec Backup Exec

Other Advice

If it's within your budget, please take it on.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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