MySQL Review

Several unexplained crashes caused dissatisfaction from users


What is most valuable?

Installation, because in a few seconds, the product was up and running.

How has it helped my organization?

It was the first step of the Service Desk.

What needs improvement?

ITIL implementation:

GLPI has a poor ITIL implementation in the sense that not all ITIL processes are implemented, e.g., no Service Catalog is present.

For how long have I used the solution?

I've used this solution for two years.

What do I think about the stability of the solution?

Yes, several unexplained crashes caused dissatisfaction from users.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Zero. No support at all. Only forums with no response.

Which solution did I use previously and why did I switch?

I have not used a solution like this before.

How was the initial setup?

Straightforward.

What's my experience with pricing, setup cost, and licensing?

It was open source and license-free.

Which other solutions did I evaluate?

Yes, but commercial ones (ManageEngine, EasyVista, Remedyforce).

What other advice do I have?

Not choosing an open source software for this kind of solution. Now, we are looking at ServiceNow Express.

Which version of this solution are you currently using?

GLPI
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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