How has it helped my organization?
One thing we see is the kind of flexibility NetApp is giving, taking the Snapshot and other features; wherever we want to keep it, we can keep it. Those things, are really impressive. We don't have to look into that traditional backup model like a tape backup model or protecting your data.
What is most valuable?
Performance. Mostly with our default settings it's good. All of the factory settings are fine. We don't have to tune it.
What needs improvement?
In the future, a few things.Performance. Mostly with our default settings it's good. All of the factory settings are fine. We don't have to tune it. We want to see that in NetApp. It's very important from the operational perspective.
What do I think about the stability of the solution?
It's really good. We would say 99.99% up-time, we are seeing that with the NetApp product. It's really good.
What do I think about the scalability of the solution?
On a scale from one to five, I would say four.
How are customer service and technical support?
It's really good. We're getting the right response, so everything worked.
Right now, in current scenarios, we don't get many issues with the NetApp products. We mainly use them for the upgrade.
And so far we are getting good response in case the case of a disk failure or some cluster issues, then NetApp support is there, really.
Which solution did I use previously and why did I switch?
We have a kind of recycle policy, and the end of warranty. We look at every purchase in the last three years, book value. We'll use that analysis as our first indicator.
The second one, the demand from our customers, our internal customers. What kind of application they are going to use, what kind of power they will need. We'll check with NetApp, our account team, whether there are any new solutions available from NetApp, or we can use the existing one. Mainly the NetApp account team will help us on this.
How was the initial setup?
I'm only involved in upgrades. They're pretty simple, and their documentation is very clear, and it's all really nice.
What other advice do I have?
Our primary use case for All Flash is just as an alternate solution of storage. We are just exploring how it fits us. We use it for file storage right now but we have a plan for block storage also.
We are more likely to consider NetApp for mission-critical storage based on our experience with AFF. We are in the very initial stages of the AFF storage. It's very good. We are seeing good performance with it. But still, we need to see, with our mission-critical applications, with NetApp... Because right now we are just using the file storage, and we did not put any mission-critical applications.
Our company has certain policies a vendor has to meet; first they must meet our company basic criteria to be a vendor. For example, a vendor has to be in the market for more than this many years. Then, we look at other areas like how good they are in the market and how stable their products are.