How has it helped my organization?
We have our ESB system which was actually running on an older NetApp that was having severe latency. Therefore, we just implemented an All-Flash system this year, which dropped the latency by at least four times, so now it runs without any hiccups or problems.
The company as a whole definitely is far more lenient towards NetApp now that we have the All-Flash array because the major ESB system is now running without any problems. Thus, it's made a big difference in the outlook of NetApp for our company.
What is most valuable?
- Lower latency
- Easier to manage with the clustered system and everything with the newest ONTAP 9.
- Also it has the WAN acceleration between locations, which sped up our replication as well.
What needs improvement?
Higher communication: I love the professional services and I love everything that everyone's able to offer us, but I find sometimes we're not aware of all the things that NetApp can do.
What do I think about the stability of the solution?
With the new clustered system, because it has the switches in-between the cluster, it's far more redundant and far less likely to have any kind of outage, even if our network isn't as stable as we'd like it to be.
What do I think about the scalability of the solution?
We haven't had to scale it yet.
How is customer service and technical support?
I was the main engineer on the implementation. We had professional services that came out and helped us, install it and set it up, to make sure that everything was running properly, which was amazing. The set-up of the clustered system, while complex, was very necessary to ensure redundancy.
After it was set up, it was very straightforward getting moved over; pretty seamless for the most part.
What other advice do I have?
Give NetApp a shot. There's a lot of other really good solutions out there as well. I'm pretty entrenched in NetApp personally because I think they do a great job.
Most important criteria when selecting a vendor: Dependency and redundancy; just ensuring that we're able to stay up constantly. That's the biggest thing. It's because any downtime causes our stores not to be able to take transactions, that's not okay.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 15 2017