NetApp FAS Series Review

We use the NAS functions for all our file shares, although I wish we could do dedupe for the entire system and not just a specific volume.

Valuable Features

NAS functions, as it's primarily used for all our file shares. We have other NAS devices, but this is easier.

Also, High Availability is a valuable feature.

Improvements to My Organization

Snapshots are good, especially the snap mirror, which we use for disaster recovery and backups. Also, we have a lot of data centers (seven primary centers) and we deploy at each of them.

Room for Improvement

I miss their old support structure. We used to be able to call up and get an answer pretty quickly, but now it’s more arduous.

It could be cleaner for dedupe, and I wish we could do dedupe for the entire system and not just a specific volume.

Stability Issues

It's highly reliable, but has had the occasional bug. We install patches or shut off features.

Scalability Issues

Depends on how you’re scaling. If wide, it works well. Vertical scaling not so well because we’re primarily SMB. No matter how brief, people don’t like being offline (e.g. baby monitors).

Customer Service and Technical Support

I’ve worked with them for over 10 years. They used to be stellar, but in the last three to five years, not as reliable. The quality of information you get from them is less specialist, and they've not broken it up so that you get routed to a particular technology, it used to be one senior guy who knew everything.

Initial Setup

There’s always networking issues, but not related to NetApp.

Other Advice

Other than tech support, it loses points because it could always be better.

It depends on what you’re implementing. Consider carefully what you want to do – for example, have enough vLANs because you don’t want to be adding more later.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarit_user325839 (Freelance Writer at a writing and editing position with 51-200 employees)

Do they support smb 3, nfs 4, object based storage? Are there tiering?