What is most valuable?
NetApp, as a design group, builds solutions that are reliable. Other companies don’t have the fortitude of NetApp. They have a very strong commitment to the multimedia industry, for example.
Other products lose performance over time, but NetApp OS is speed-optimized.
NetApp is also a very stable company that offers various storage options at the highest level of build and reliability. Products will be supported for the duration of a customer’s needs.
How has it helped my organization?
With NetApp’s dedication to the market, customers aren’t dealing with a fly-by-night organization. The company will follow through with support which, with FAS, is for multiple petabytes of data. For example, in the government and medical sectors, they are well provided-for.
My ability as a VAR is solely connected to NetApp, my value is solely connected to the commitment of NetApp. In any particular vertical, NetApp is technically superior, price conscious, and superior at price-for-performance.
They provide a lot of expertise on marketing and technical teams, and helps make our customers look good.
What needs improvement?
There’s always areas for improvement. For example, it’s not an inexpensive solution and it may not be for the cost-sensitive customer.
What do I think about the stability of the solution?
My primary selling point is stability of the solution. It provides ongoing performance, which is proven to have no degradation.
What do I think about the scalability of the solution?
Scalability depends on how it’s ordered, which is the job of an integrator and dependent on the customer's needs.
How is customer service and technical support?
I work with their technical team, but not on a day-to-day basis. The teams I do work with are great, but there are so many of them it’s sometimes difficult to find correct teams.
How was the initial setup?
It’s complex because there so many areas where you can make a mistake. For example, the site survey may not have enough power and something as simple as that can ruin an installation.
What's my experience with pricing, setup cost, and licensing?
It loses points because of the price, but it can’t be everything to everybody.
What other advice do I have?
Make sure you buy the product that’s right for you. If it's competitive to NetApp FAS, great, but just know both products before making a decision and do a point-by-point comparison.