What is most valuable?
What I get out of it: the day-to-day monitoring. In my role as an administrator, I'm primarily responsible for operational functionality, so I mostly use it to keep an eye on the system and make sure that we're meeting our SLAs and we're up and running.
How has it helped my organization?
Since we have to monitor multiple systems, it gives us a single pane of glass to look at all of our environments. Also, to compare and contrast, if one environment is having some issues, we can judge it against the other environments to make sure everything is on par with one another.
In the financial services industry, customer responsiveness is very important. Financial advisors cannot sit in front of a customer and say, "I can't get your data." Thus, being up and running and constantly available is a very important area for our client.
What needs improvement?
Alerting: It's not complicated, but with so many groups involved in setting up something like an SNMP trap, or even an email alerting system, so many different groups have to get involved. If there was a simpler way to do that, to bypass a lot of that bureaucracy, that would be helpful. Then, just to make it even easier for management to have their own dashboards, possibly customize it.
For how long have I used the solution?
I've been using this solution in my current position in the financial services industry for about seven months.
What do I think about the stability of the solution?
It's been very stable. The entire NetApp environment has been extremely stable. We really don't have issues across the board with uptime.
What do I think about the scalability of the solution?
We actually have a relatively low footprint, so we haven't scaled it up very much. Though I know we're not even close to pushing the boundaries of what we could do with it.
How is customer service and technical support?
I have not specifically used tech support.
Which solutions did we use previously?
We chose NetApp because we look for a vendor who can provide value-added support, not just break and fix, but best practices, advice, roadmap information, information about other case studies from other customers in similar situations, and the ability to really help us (not just install the product), but to use the product and extract the maximum value out of it. Also, they really know our environment.
How was the initial setup?
I was not involved in the initial setup. We also have not upgraded yet.
Which other solutions did I evaluate?
I would not have been privy to that. When those decisions were made, it was before I started.
What other advice do I have?
If you're going to do any reasonable-sized NetApp installation, you need to have it. You just can't manage it effectively without that level of support. You can try to roll it out your own, or you can bring in a third party, and there are some good third parties out there, but if you really just want to get something up and running and you want to be able to manage it, it's the fastest way to get it going.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Oct 04 2017