NetApp OnCommand Insight Review

Enables us to see where there are issues with latency and port saturation, and report array usage

What is most valuable?

The fact that it gives us a way to report usage for the arrays that we have, issues that we have.

How has it helped my organization?

It's a reporting tool so we can see where we get issues with latency, and we can see issues with port saturation, and it shows us each of our clients.

What needs improvement?

Personally, some of the older things that HPE created originally, you could dig a little bit deeper into each client in certain ways that OCI doesn't quite do.

With HPE we could look at very specific port-to-port on there, per array that we have. Whereas the OCI, you can still do that but the way it's done is a little bit... When I look at a host, I can't look at the entire host. I can only look at different LUNS on that host and that can be a problem sometimes.

For how long have I used the solution?

A year and a half now.

What do I think about the stability of the solution?

Stability is good. No issues with OCI.

It's got some things that are good and we still use some other reporting tools to mix in with it, but it is good overall.

How is customer service and technical support?

I have not used it.

How was the initial setup?

I was not involved.

What other advice do I have?

When selecting a vendor to work with the most important criteria are what's easiest, what's quickest to train on and that way we can get into all of the different engineers' hands and get them up to speed fastest on it.

Functionally we're able to use it to troubleshoot pretty quickly. So it's come on and it's replaced a lot of the HPE tools that we were using before. What would make it a 10 out of 10 for me are some of the niche things that we would want to see, so that it could do some of the troubleshooting even a little bit better and a little bit faster.

For troubleshooting, for the way we use it, it's good. And for a large environment, it seems to have been integrated in pretty well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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