NetApp OnCommand Insight Review

Simplifies looking at performance on all of our clusters, nodes, and volumes in one place

What is most valuable?

It's a good, single place to go to see the storage performance on all of our clusters.

How has it helped my organization?

It's able to simplify looking at performance on all of our clusters, all of the nodes, all the volumes, in one place, without having to log into each individual storage array and look at it.

What needs improvement?

Right now it monitors our entire datacenter, all the different Pure Storage as well as NetApp. It does multiple vendors. Its only drawbacks are it's expensive and the upgrades are somewhat difficult.

It would be better if they could simplify the upgrade process. It's long and tedious. You have to be careful, or you could shoot yourself in the foot.

What do I think about the stability of the solution?

We've had it for about three or four years and it's very stable, no issues.

What do I think about the scalability of the solution?

You license it for whatever you need. It can scale out whatever you need to monitor.

We've added additional licensing to it. It's licensed by the amount of storage that you use, so we've purchased additional licensing.

How is customer service and technical support?

It's very good. The guys are sharp, they know the product very well and get back with you in a quick amount of time.

We've had no issues whatsoever with escalating.

How was the initial setup?

It was complex, and that's why we brought in Professional Services to get it up and running for us.

The product is very involved. There are a number of different modules so it takes a little bit of a learning curve to get up to speed on it.

What other advice do I have?

Primarily we use it for chargeback, but we also get some performance out of it as well.

When selecting a vendor to work with the most important criteria for us are

  • dependability
  • honesty
  • good integrity
  • reliability.

I'd say go for it. OCI is a good product if you can afford it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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