What is most valuable?
Scalability: If you're from a large enterprise, it's easy for us to go into customer environments and pull the data out. It's very security-friendly. There's also the reporting suite, and the extensibility of that is fantastic. As well as we can replicate charge reports, so when you go from account to account it's always the same data. You're not looking at form A here, and form B there. We can actually have a standard set of reports globally.
The one thing that NetApp has done a very good job of is keeping up with the current technology out there, not just with what they're doing, but with what the industry is doing. When we have had to deploy something very quickly, this was several years ago, EMC released a new product, and we were the first people to have a functioning chargeback report in the industry, because they actually brought developers in, wrote the code, and allowed us to produce it. This ended being in the product.
How has it helped my organization?
Definitely, the single pane of glass for capacity management. Every customer has multiple vendors of storage, which allows us to bring those into a single report, deliver those, not just to engineers, but also to the operations level and business owners of those organizations as well, so they can make sound business and financial decisions.
It's uniquely valuable, because it's really at the top of its class. Everybody else who's doing storage, monitoring, and reporting, they don't have a standard base for doing this. They customize it for every vendor who's out there, whereas the NetApp approach was to build a base and a solid foundation, so regardless of what vendor you actually bring in, or new data source you add, it's always the same information. Therefore, you really can have a homogenous view.
What needs improvement?
The UI: They have been growing and changing. There's been some growing pains with that, but they are moving into the new HTML5 interface, which is fantastic. They are hitting on all the right points, but it's never going to be a perfect because there's always going to be something new, which means there's always going to be something that has to be improved.
For how long have I used the solution?
What do I think about the stability of the solution?
It's very stable, but it's software and software breaks. That's just how it is. Overall though, we generally do not have issues with the software itself. It's usually some underlying infrastructure issue that causes an outage.
What do I think about the scalability of the solution?
The architecture allows us to put the LAUs and roll them into a single reporting engine, either regionally and/or globally. Even though we have to add compute to monitor more storage, we don't have to go to different places to get that data, it all comes from a single point.
How is customer service and technical support?
They're great. Fantastic. We generally deal with the same people, so that tells me that the way they manage the teams that people enjoy being there, and they stay. Also, they train their individuals, because when they look at the different data sources, the technology, they understand it. When they get into the product, they are very knowledgeable.
Which solutions did we use previously?
The instrumentation wasn't there, and that's what we deployed it for: storage, instrumentation, reporting, then accurate chargeback.
How was the initial setup?
I was involved in the initial setup and it was straightforward.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oct 22 2017