NetApp OnCommand Insight Review

The Performance Manager is the best method we have for monitoring our individual virtual machines

What is most valuable?

The Performance Manager: Where we get performance statistics.

It is about the best method we have right now that we have for monitoring our individual virtual machines.

How has it helped my organization?

We have the server team actually logging into it and looking at it now. It's a good way to tell right away if it's the storage or the virtual machine.

What needs improvement?

Just make it one product, not in pieces like performance and discovery. Stop having all these individual pieces. Pricing by terabytes, not the end of the world, and that's okay. Stop if I want this, I have to buy that. Just release it as a single product.

For how long have I used the solution?

Eight years.

What do I think about the stability of the solution?

It has gotten a lot better. They have made upgrading it a lot easier. Upgrading used to be a bit of a challenge.

What do I think about the scalability of the solution?

It scales pretty good. You can have quite a few clusters, etc., in one instance of Insight.

How is customer service and technical support?

They do have good support.

We have opened cases periodically whenever they are continually taking features out of the client, the Java client, and they're moving them to the web client. I don't think they've done a very good job of explaining, which features are going where.

Then when they go to HTML 5 interface, where are they? For instance, I just experienced this a few weeks ago I had to open a case, because what I was looking for in the Java client wasn't there. I opened a case with NetApp, and our VaR - it was moved under what's called queries. They didn't know that's where it was.

So, we are not always reaching the right person, but when we do reach the right person, they are knowledgeable.

How was the initial setup?

I was involved in the initial setup. It was a little complex because we put it in quite some time ago. It's gotten a lot less complex. Overall, this is a complex package, at least in terms of it's capabilities. That is why it's not free. It has a lot of customization that you can do, such as reporting things.

What's my experience with pricing, setup cost, and licensing?

In our case, we needed a way to monitor our NetApp environment and we were able to get it at a very good discount. Otherwise, we probably would have struggled to afford it.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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